Frequently Asked Questions

Do I need an account to place an order?

For the best experience using our website we recommend creating an account. You'll then be able to track and manage all your orders from one location. To create a new account, click here. Alternatively, you can also check out as a guest when placing an order online. To do this, you'll need to provide some contact details including your name, telephone number and address.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard & Amex) and digital wallets like Apple Pay and Google Pay for a fast checkout experience.

What shipping methods do you provide?

Items below 3kg in weight will be sent Royal Mail 48 (tracked). Items above 3kg will be sent DHL next day. For more information, go to our Delivery page.

How long will it take to receive my order?

Goods ordered before 12pm Monday to Friday will be dispatched same day. Anything ordered at weekends will be dispatchced Monday (Tuesday if ordered on a bank holiday weekend) as our couriers only work Monday to Friday.

Goods dispatched via Royal Mail 48 are estimated to take 2-3 working days (but not gauranteed).

Goods dispatched via DHL should arrive next day but please allow up to 2 working days

What is your return policy?

You can return your online order with 30 days of receiving it. The item cannot be used, open or damaged and must be returned in the original packaging.

Please ensure you include your information or order number in order for us to refund you swiftly.

For damaged or faulty goods please email us or phone us to arrange a replacement or refund